Returns & cancellations

How to contact Mivolane about returns, cancellations or a problem with your order. These instructions apply to orders delivered to the United Kingdom, France and Germany.

Change-of-mind returns: notify us within 14 days

You can tell us that you wish to withdraw within 14 days after the last item in your order is delivered. The deadline extends to the next working day if its last day falls on a weekend or public holiday. You do not need to give a reason.

Send a clear withdrawal notice using our contact form or email linger5262@163.com. Include your order number and identify the items concerned. Exercising a statutory right of withdrawal does not depend on our prior approval. You then have a further 14 days to send the goods back.

Return delivery costs

For a return because you changed your mind, you pay the direct cost of sending the goods back. We do not charge a restocking fee.

Before posting, contact us for the correct return destination and routing instructions. Do not send a parcel to a manufacturer or to an address printed on the original parcel without checking with us. Keep proof of return postage.

Damaged, faulty or incorrect items

Contact us with your order number and a description of the issue. Photos can help us understand what happened. We will arrange an appropriate remedy and cover necessary return costs where we are responsible. Your statutory rights are not limited to the change-of-mind period.

Cancellation before dispatch

You can request cancellation until the items are dispatched. Choose “Cancellation request” on the contact form, or email us. If the parcel has already been dispatched, applicable withdrawal and return rights still apply. Sending a request does not automatically change the order status.

Refunds

For a statutory withdrawal, we refund applicable payments within 14 days of receiving your notice. For goods, we may wait until we receive them back or you provide evidence of posting, whichever is earlier, unless we have offered to collect them. We use the original payment method unless otherwise expressly agreed, without charging a refund processing fee.

Where applicable, a full-order withdrawal includes the original standard delivery charge. A refund may reflect loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Promotional pricing alone does not remove statutory withdrawal rights.

For help with an existing order, start with your order account or contact linger5262@163.com.